Orders will be shipped out next business day via your chosen delivery method. If by slim chance, item you have ordered is not in stock, you will receive an email with an estimated delivery date.
The manufacturers appreciate that, unless you are familiar with infrared research, this technology may be unfamiliar and counter-intuitive to some people. In addition, human bodies are different and predisposed in various ways, so very occasionally there may be someone who is non-responsive. They provide a 90-day, 'no-questions-asked' 80% refund of the purchase price, if, with daily use the product does not improve your condition. If you are not happy with your purchase simply return it to us in full working order and we will send you your refund.